Grievance Redressal.
48-hour acknowledgement.
How to raise a complaint, dispute, or rights-request with LexVio.ai — in line with the Information Technology Rules 2021 and the DPDP Act 2023.
Last updated: 23 May 2026
1. Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address user concerns:
Postal address: Global Synapse Technologies, Delhi, India
Phone / WhatsApp: +91 92057 57755
Office hours: Mon–Fri, 10:00–18:00 IST
2. What you can raise
- Privacy / data rights — access, correction, erasure, withdrawal of consent, nomination under the DPDP Act.
- Content complaints — content uploaded by another user that infringes your IP, defames you, or violates your privacy.
- Service issues — bugs, billing disputes, account access problems not resolved by support.
- Conduct complaints — harassment, abuse, or violation of our acceptable-use policy by another user.
- Refund disputes — issues not resolved through our standard Refund Policy.
3. How to file a grievance
- Email the Grievance Officer at support@globalsynapsetech.com.
- Include: your full name, registered email, contact number, a clear description of the issue, and any supporting evidence (screenshots, transaction IDs, dates).
- For complaints about a specific user or piece of content, include enough information for us to identify it (URL, message ID, account name).
4. Our SLA
- Acknowledgement — within 48 hours of receipt.
- Resolution — within 30 days of acknowledgement, in accordance with IT Rules 2021, Rule 3(2).
- Data-rights requests under DPDP Act — within 30 days, with a written record of action taken.
- Urgent matters (CSAM, immediate safety threats, doxxing) — addressed within 24 hours.
5. Escalation
If you are not satisfied with the resolution, you may escalate to the Data Protection Board of India (constituted under DPDP Act §18) once it is operational. Until the Board is functional, you may approach the Adjudicating Officer designated under the Information Technology Act, 2000, or seek remedy in a competent court of law at Delhi.
6. Bad-faith complaints
Knowingly false complaints may attract liability under the Bharatiya Nyaya Sanhita 2023 (defamation, criminal intimidation) and the Information Technology Act, 2000 (transmission of false information). We retain a record of grievances for audit and may share them with law enforcement under lawful process.